NOC Technician

Responsible for assisting with the following duties: • Create, update, and monitor incident tickets using ServiceNow/ ITSM. Provide timely situational awareness to leadership and affected communities, and communicate effectively with the O&M team and customers. • Monitor network events and element management failures 24/7/365. Proactively analyze alarms, correlate fault information, identify impacts, isolate root causes, and coordinate fault corrections. Support fault isolation and diagnose network issues, including testing and troubleshooting. • Notify relevant contacts based on network incidents and coordinate with other service providers to track and restore service. Provide global situational awareness support and updates on outages. • Restore networks and services to full operation, ensuring compliance with SLAs. Verify service restoration for customer-initiated tickets and provide 24/7/365 sustainment support for outages and service degradation. • Demonstrate proficiency in DISN functions (routers, switches, crypto devices, etc.), record and track escalated incident tickets, and work directly with Shift Leads and O&M leadership for guidance. Maintain general knowledge of training, SOPs, and tools within O&M.

Basic Qualifications: • Certification: Required DoD-8570 IAT Level 2 certification (e.g., Security+ CE or equivalent) by the start date. • Availability: Ability to work in a 24/7 operational environment. • Experience: Demonstrated experience in alarm surveillance, fault management, LAN maintenance, or performance management\Expertise: Proficiency in at least two of the following: routers, switches, crypto devices, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching. • Network Knowledge: General understanding of network topologies, including both transport and IP. • Security Clearance: Active Secret security clearance with the capability to obtain and maintain a Top-Secret security clearance.

Preferred Qualifications: • Experience in a tech control facility or cyber transport operations. • Familiarity with circuit actions and vendor management. • Knowledge of IP architecture. • Experience in a Telco NOC or with inside or outside plant operations. • Proficiency with MS Office Suite, including Outlook, Excel, Word, Access, PowerPoint, and Teams. • Experience in one or more of the following areas: alarm surveillance, fault management, LAN maintenance, performance management, change management. • Additional certifications such as CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, and SolarWinds Certified Professional are desirable.