- Location
- Remote (Worldwide), Remote / Worldwide
- Compensation
- Not stated in this snapshot
- Employment
- Full-time
- Experience level
- MID (2–5 years exp)
- Specialization
- Customer Service, Jobspresso
- Source
- Jobspresso
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This is a fully remote role, allowing you to work from anywhere in the world.*
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This role is directed at the US, meaning that some work in ET hours is required.*
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Salary: 35,000 – 45,000 EUR depending on location and experience.*
About Synthflow
At Synthflow, we’re building the easiest way for businesses to create AI-powered phone agents. It’s an exciting time at Synthflow: we’re early, fast-growing, and laser-focused on impact. Join us to do the best work of your career while helping businesses thrive.
About the Role
We’re seeking a proactive and motivated Technical Customer Support (L1) to join our team. In this role, you’ll play a key part in ensuring a seamless experience for our customers by managing our customer support tools, handling customer inquiries, and assisting with operational tasks. This internship is a unique opportunity to learn, grow, and potentially transition into a full-time role at Synthflow.
What You’ll Do
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Master Zendesk: Handle 20-30+ new tickets per day in Zendesk, covering everything from billing issues to helping customers implement API requests.
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Customer Support Excellence: Respond to customer inquiries via Zendesk and email, providing thoughtful and timely resolutions.
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Operational Assistance: Handle tasks like processing refunds and supporting other operational needs as required.
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Continuous Learning: Stay on top of product updates and features to assist customers effectively.
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Customer Advocacy: Create bug reports and feature requests on behalf of customers, and advocate for their prioritization.
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**Product Improvement:**Test new features and functions before they are released to customers.
What You Bring
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Eagerness to Learn: Commitment to continuous learning and skill development, particularly in technical domains.
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**Technical Mindset:**Ability to distill complex technical concepts into clear, actionable solutions.
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Strong Communication Skills: Outstanding written communication skills, with ability to adapt tone and technical depth to audience.
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**Proactive Attitude:**Self-directed work style with strong independent decision-making capabilities.
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Customer Passion: Passion for customer support with drive to excel in fast-paced environments.
Why Join Synthflow?
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Full-Time Potential: Successful interns may be offered a full-time role, allowing you to grow with the company.
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Ownership: You’ll have real ownership over your work and see the impact of your contributions daily.
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Early-Stage Excitement: Be part of a small, agile team building something transformative.
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Cutting-Edge Tech: Work with innovative technology that’s reshaping how businesses interact with AI.
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Remote Flexibility: Work wherever you’re most productive—no commute, no limits.