Project Manager - Cyber security - Princeton

Desired Profile

Education

BE (Comp., Electronic, T&C preferred). OEM / Industry certification for security technologies. Exception is OK for really good candidate with lot of hands experience in team management at large customers. Technology - Security domain knowledge. Hands on experience in 1 / 2 security technologies (ex. Network, cloud security etc.). Breadth of knowledge on cloud and physical infrastructure

Experience: 6 – 10 years total exp. With minimum 3+ years hands-on in project delivery, minimum 5 years team lead or manager. Exposure to large/complex service project delivery. Participation in all critical corporate decision making for service delivery and enhancement

Critical Success Factors • SLA Management for all service projects • Services / Delivery P&L management • Leading all SaaS and MSS delivery worldwide • Set and manage S.M.A.R.T. goals for teams around quality customer delivery

What I bring to the job • Security domain knowledge – products or service delivery • Hands on experience in Project Management / execution • Client visits and face to face client management and interactions • Team management experience (level 1 – Direct and level 2 – indirect) • Security technology knowledge • Large customer engagement / management • Delivery process exposure (PMP etc)

Broad Role: • Client Engagement and Management • Setting team goals for delivery • Team augmentation, skills management, development • Performance Review and Management • Revalidate and Implement processes for customer review, project management, change management, incident management, escalation management etc. • Conduct scheduled review with customer stakeholders on delivery value creation • Conduct regular internal team reviews • Develop templates for automation of repeatable tasks • Input of tools for service management and delivery measurement

Accountabilities: • Client success and SLA delivery • Lifetime customer value creation (rev & continuity) • Skill development for employees • Employee retention strategy • Daily / weekly / monthly review, dashboards with customers through the team / direct • Escalation Management

Broad Job role • Independent charge of department affairs • P&L ownership with budgets • Tools and processes for success • HR partners for talent, performance and skills management • Advisor, consultant support for day to day management • Direct reporting and directions from CEO