Senior Analyst, Impact

Role Overview

Job opportunity for Senior Analyst, Impact at Salesforce.

Role Overview

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

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Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience This role sits within Impact Operations, reporting to the VP of Impact Operations, Technology, and Governance, and owns customer-facing inquiries including RFP responses, questionnaires, and reporting. The Senior Analyst, Impact advances global customer engagement through deal support and targeted transparency, owning and iterating on agentic technologies to streamline the role. The ideal candidate excels at orchestrating complex projects across diverse stakeholders, with a proven ability to distill dense information into clear, factually rigorous deliverables. What You'll Actually Be Doing

• Impact-Related Customer RFPs Own end-to-end process and responses to customer requests for proposal (RFPs), requests for information (RFIs), and due diligence questionnaires covering impact, sustainability, and ESG topics leveraging agentic solutions Establish a comprehensive understanding of Salesforce's policies and procedures as it relates to environmental, social, and governance topics Engage directly with Account Executives to field requests, align on expectations (i.e. timing, roles and responsibilities), and document status Communicate quarterly results to leadership and broader organization to track trends and monitor progress Monitor, communicate, and respond as needed to country-specific or industry-specific customer requirements as they arise in partnership with legal, controllership, and relevant subject matter experts

• Voluntary Impact Disclosures Serve as the project manager of the annual Stakeholder Impact Report, mobilizing a cross-functional task force across key business areas Lead the company's annual EcoVadis submission Lead the company's annual S&P 500 CSA sustainability survey submission Partner with other leaders across the team on broader reporting alignment, e.g. CSRD Foster and maintain a collaborative network of internal business partners to consult and inform

• General Customer-Facing Impact Compliance Support Provide flexible support on other customer-facing Impact compliance needs as they arise Integrate agentic tooling across all workflows in partnership with technical leads

• Own end-to-end process and responses to customer requests for proposal (RFPs), requests for information (RFIs), and due diligence questionnaires covering impact, sustainability, and ESG topics leveraging agentic solutions

• Establish a comprehensive understanding of Salesforce's policies and procedures as it relates to environmental, social, and governance topics

• Engage directly with Account Executives to field requests, align on expectations (i.e. timing, roles and responsibilities), and document status

• Communicate quarterly results to leadership and broader organization to track trends and monitor progress

• Monitor, communicate, and respond as needed to country-specific or industry-specific customer requirements as they arise in partnership with legal, controllership, and relevant subject matter experts

• Serve as the project manager of the annual Stakeholder Impact Report, mobilizing a cross-functional task force across key business areas

• Lead the company's annual EcoVadis submission

• Lead the company's annual S&P 500 CSA sustainability survey submission

• Partner with other leaders across the team on broader reporting alignment, e.g. CSRD

• Foster and maintain a collaborative network of internal business partners to consult and inform

• Provide flexible support on other customer-facing Impact compliance needs as they arise

• Integrate agentic tooling across all workflows in partnership with technical leads

You're Our Person If...

• 3-5 years of relevant experience in RFP/RFI response, ESG compliance, or sustainability reporting
• Exceptional written communication and project management capabilities, with a track record of driving cross-stakeholder alignment and meeting tight deadlines.
• Detail-oriented and highly organized
• Familiarity with ESG reporting frameworks and platforms such as EcoVadis, GRI, SASB, or similar
• Strong proficiency with Slack and Google Workspace
• Ability to optimize processes and drive efficiency independently, including demonstrated experience working with agentic tools
• Comfortable working cross-functionally with legal, sales, and procurement teams
• Bachelor's degree in a related field preferred, but not required given relevant experience

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Responsibilities & Requirements

Please refer to the role details above for responsibilities, requirements, and required skills.

Application Instructions

Apply directly on Salesforce Careers at Senior Analyst, Impact↗.