PO-TCO-01 POLICE DISPATCHER TRAINEE

Posting details

• Reference number: RCM26J-180712-000184
• Selection process number: 26-RCM-EA-X-J-FRED-OCC-147973
• Who can apply: Persons residing in Canada, and Canadian citizens and Permanent residents abroad.
• Level: PO-TCO-01 - LES-TO-01

Duties

Telecommunications Operators provide emergency and non-emergency communication services to the public, law enforcement, emergency services (fire and ambulance), and other departments and agencies, within an assigned jurisdiction, in support of the public and officers' safety. As such, a Telecommunications Operator's key duties include: • Responding to emergency and routine calls for service, down streaming/transferring calls to the appropriate agency, retrieving, analyzing, and recording accurate and timely information using computer-aided dispatch systems, record management systems or various police and non-police database systems. • Dispatching, monitoring status, and keeping track of on-duty units/officers and resources. • Providing video surveillance monitoring of federal, provincial, territorial and municipal properties/sites, and operating/monitoring recording and silent alarm panels.

Work environment

You don’t have to wear a uniform to make a difference! Telecommunications Operators (9-1-1 Police Dispatcher) provide a critical service within the RCMP that support both public and officer safety through the provision of information and assistance. Telecommunications Operators are the hidden back bone for the work that our police officers carry out in communities across Canada. Telecommunications Operators work in Communications Centers that operate 24 hours a day, 365 days a year which are located across the country in provincial, federal and municipal Communication Centres. What does the work involve? • Monitoring of police resources and systems with computer aided dispatch and monitoring systems • Telecommunications Operators respond to public requests for police assistance, and many provide emergency services as a Public Safety Answering Point for 9-1-1. • Telecommunications Operators often are the first point of contact with people who call the RCMP which gives you a chance to assist the public when they are facing a crisis and get them the resources and help they need. • ~~Shift Work ~~ • The 9-1-1 Police Dispatch Centers operate 7 days a week, 24 hours a day. You will be required to work irregular hours (mornings, evenings, weekends, and statutory holidays).

Intent of the process

The intent of the process is to establish a pool of candidates for the Telecommunications Operator Training Program. Positions may be staffed as terms, actings or assignments. Candidates who are qualified and selected for the Telecommunications Operator Training Program will be appointed to a determinate position. The Telecommunications Operator Training Program is comprised of in-class training, followed by field coaching. Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Important messages

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment. If you need to be accommodated during any phase of the evaluation process, please use the Contact Information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential. Public Service candidate will not be considered to be in travel status or on government business and travel costs will not be reimbursed. **PLEASE ENSURE ALL OF YOUR PERSONAL INFORMATION IN YOUR PROFILE/ACCOUNT IS ACCURATE AND UP TO DATE. Candidates must meet all essential qualifications to be appointed to a position. This will be determined through the use of various evaluation tools. Volume Management strategies may be used. Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed. You must provide proof of education credentials. If you completed your education outside Canada, it is your responsibility to demonstrate the equivalency. Please refer to the following link for more information: http://www.cicic.ca↗ Please identify clearly your substantive group and level and your employment status on your resume and/or application form. Our means of communication with applicants is via e-mail. Please ensure to include a functional e-mail address, which will accept messages from unknown users (some e-mail systems block these types of e-mails). It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. The Indigenous Career Navigators Program, among others, is designed to provide Indigenous peoples with advice and guidance through the application/hiring process. To Indigenous peoples seeking individual support related to your application or during the assessment phase, please contact our RCMP Indigenous Career Navigator (ICN): [email protected] *The use of AI is prohibited. You must complete your application and future assessments independently without external help, including unauthorized internet resources or Artificial Intelligence (AI) tools) (for example, Copilot, ChatGPT, or any other form of AI.) You may be asked to explain or elaborate on your answers in a follow-up interview. Any violation may be investigated and result in serious consequences, including the rejection of your application. " The PO-TCO-01 Trainees who successfully complete the training program will be placed in a pool of qualified PO-TCO-02 which may be used to appoint determinately (term) or indeterminately (permanent)at the PO-TCO-02 group and level.

• The Training Program is comprised of classroom training, field coaching, simulation exams and proficiency evaluations for call-taking and dispatching. The duration of the training program varies according to the location of the position. For a candidate to be appointed directly to PO-TCO-02 position, he must have obtained a pass mark foreach of the essential qualities in addition to the "safety concern" competency and successful completion of an Telecommunications Operator Training Program recognized by the Royal Canadian Mounted Police(RCMP) or Successful challenge** of the RCMP National Telecommunications Operator Training Program credits, in accordance with RCMP National Telecommunications Operator training policy.

Language requirements

Bilingual - imperative