Senior Engineering Manager, Customer Runtimes

Role overview

This role leads a sizable engineering team responsible for the scaled infrastructure services that power customer websites built on popular content management and JavaScript frameworks. The position centers on a multi-year transformation of core infrastructure to expand capabilities, adopt best-of-breed open source technologies, and significantly reduce operational toil across the organization's largest infrastructure footprint.

Responsibilities

• Guide a large engineering team through organizational change and ambiguity while maintaining morale, productivity, and a coaching-oriented culture
• Drive execution across multiple critical projects with shifting priorities, balancing delivery quality against oncall and operational load
• Align team priorities with broader organizational strategy, advocating for changes that benefit the team and the wider engineering org
• Lead architecture reviews, contribute to critical code review, and uphold a high technical bar through hands-on guidance
• Set team goals in partnership with cross-functional stakeholders (roughly 10-20 individuals) and translate high-level objectives into actionable plans
• Communicate complex technical concepts clearly in both verbal and written form

Requirements

• 12+ years of software development experience, with prior Staff or Principal-level depth demonstrating deep technical expertise
• 3+ years managing large global engineering teams, including mentoring Staff engineers and balancing multiple subteams
• Demonstrated track record of performance management, structured growth programs, and building a high-performance engineering culture
• Experience delivering multiple concurrent projects in close partnership with customers and external communities
• Proven leadership of cloud and infrastructure modernization initiatives spanning large, critical fleets
• Deep knowledge of distributed systems and scalable cloud architectures, including orchestration platforms, serverless application services, relational databases, and application caches
• Production experience automating large Linux-based fleets using Terraform or comparable Infrastructure-as-Code tooling
• Working knowledge of Python, Golang, or similar modern languages, plus fluency with AI coding assistants

Nice to have

• Strong practitioner of Agile, Scrum, or comparable structured development methodologies
• Solid grasp of computer science fundamentals such as data structures and algorithms

Benefits and work setup

• Competitive base compensation plus equity
• Flexible time off, sick days, and 13 paid holidays per year
• Comprehensive medical, dental, and vision insurance
• Paid parental leave, with additional fertility, adoption, and family planning benefits
• In-office workspace available in San Francisco and Chicago
• Monthly wellness and reading allowance, plus LinkedIn Learning access for continued development
• Team-based and company-wide events focused on learning, inspiration, and connection
• US base salary range of $195,840 to $244,800 depending on role, level, and location
• Visa sponsorship is not available for this role