System Administrator 1-IT

Role Overview

Please be advised, this position is a standardized overnight/off-hours shift. Conducts end-to-end hardware installation and troubleshooting with supervision. Supports cabling validation, and problem solving to establish error free connections. Monitors, reviews, and analyzes ticket queues addressing basic incidents and escalating more complex or unresolved issues to senior technicians. Attends training that aligns with corporate objectives to bridge skill gaps and learn new relevant technologies. Begins to understand serving as a technical liaison for technical teams and provides knowledge to identify and resolve resiliency, reliability, and availability risks

Responsibilities

Datacenter Services Operations-Break/Fix and Hardware Maintenance:-Conducts end-to-end on-site hardware installation, removing and troubleshooting hardware without disturbing critical infrastructure, and configurations, with supervision.-Replaces server components and upgrades servers for existing customer base, under close supervision.

Technical Support and Trouble Shooting-Technical Support and Trouble Shooting:-Monitors, reviews, and analyzes ticket queues and system logs and/or console alarm error messaging assigned environments, addressing basic incidents and escalating more complex or unresolved issues to senior technicians.-Implements technical solutions to enhance and/or trouble the system within Service Level Agreements (SLAs), and escalates issues that affect maintaining the environments with guidance.

Safety and Compliance-Safety, Security, Compliance, and Documentation:-Learns and follows all established Standard Operating Procedures (SOPs) /Maintenance Operation Protocols (MOPs) when performing tasks, ensuring all work stays in sync with site rules, colocation vendor and/or data center site rules, and signs-off.-Follows implemented required security controls.-Ensures compliance with health and safety guidelines (including personal protection equipment, site access, or specific data site compliance) during on-site work at customer locations and at office, within defined scope.

Requirements & Qualifications

Career Level - IC1

Application Instructions

Apply directly on Oracle Careers at System Administrator 1-IT↗.