Senior Systems Engineer

Role Overview

This role combines strategic architecture with practical systems engineering, deployment, automation, patching, troubleshooting, incident response, and compliance support. The Principal Site Reliability Engineer will work across Windows, Linux, Oracle Cloud Infrastructure, hybrid cloud, and legacy environments while partnering with engineering, operations, cybersecurity, networking, application, and client-facing teams.

The successful candidate will serve as a senior technical authority, establish reliability standards, guide complex technical decisions, and lead improvements that reduce operational risk and manual effort. This individual must be comfortable moving between architecture and hands-on execution, including accessing deployed hosts, troubleshooting failed services, reviewing logs, correcting configurations, and validating production changes.

Responsibilities

Key Responsibilities System Installation & Configuration – Software Administration: - Monitors and maintains operating systems to ensure effective installation and performance. - Administers middleware products in environments. - Supports the deployment, maintenance, and operation of internal applications as needed. - Performs regular administration and conducts standard performance trend analyses and manages server capacity to ensure service performance meets standards. - Leverages

working knowledge of application monitoring tools to ensure efficiency. System Installation & Configuration – Installation and Configuration: - Installs and configures servers, cloud infrastructure, and all software and environments. - Performs system configurations and backups independently to ensure optimization of server infrastructure. - Supports hardware maintenance, auditing, installation, and provisioning as necessary. - Collaborates with internal technical experts and third-party vendors to resolve integration challenges. System Installation & Configuration – Identity & Access Management: - Administers access privileges in the identity and access management system to ensure accurate access to IT resources. - Monitors user activity in the identity and access management system and reports on system activity. - Learns to provision access management systems. Service Lifecycle Management – Batch Processing: - Monitors the batch process to ensure the updates are applied and triages any issues that arise. - Implements batch management using different work schedulers to configure jobs and job streams, define dependencies, and report job performance. - Ensures scheduling and budgets of batch monitoring services comply with Service Level Agreements (SLA). Service Lifecycle Management – Security Maintenance: - Follows existing procedures to provide assurance that compute and storage devices are secure. - Maintains privileged accounts/secrets integrity of systems and compute and file system security for the compute and storage environment. - Monitors and evaluates high-level service and infrastructure dashboards and takes action to address identified anomalies. - Implements monthly, quarterly, or hotfix patches to address security vulnerabilities or bugs across the technical stack. Service Lifecycle Management – System & Security Improvements: - Deploys enhancements to improve the performance, reliability, and security of systems and environments. Incident Management & Support – Incident Management: - Supports the end-to-end incident management lifecycle to ensure systems are stable, secure, and performing accurately. - Collates incident-based data for team metrics and key performance indicators (KPIs) by assisting with system and network incidents to identify patterns, root causes, and solutions. - Participates in incident review meetings to provide feedback for operational performance and solution implementation. - Partners with third party vendors and cross-functional teams (e.g., Development, Cloud Engineering, Product Engineering, other IT teams) to drive collaboration for implementation and/or resolution for high-severity incidents, risks, or migrations. - Investigates standard system issues and triages high-severity incidents by implementing Corrective and Preventative Action plans (CAPA) as instructed. Incident Management & Support – Escalation Cases: - Coordinates escalated support cases by collaborating with internal technical teams and third party vendors to drive issue resolution for a wide range of production environment problems (e.g., immense growth, scaling, leveraging the cloud, extremely high performance, high availability requirements). Incident Management & Support – Technical Support: - Proactively monitors the production environment by checking system error logs, monitoring ticket queues, and consulting with other teams involved in maintaining the environments. - Adheres to team schedule to contribute to ongoing technical support and service objectives. - Resolves complex, critical customer system issues and implements and documents technical solutions. Incident Management & Support – Backups and Disaster Recovery: - Leverages working knowledge of systems to perform backup, restore, and disaster recovery processes. - Participates in disaster recovery drills to ensure preparedness and compliance. - Implements disaster recovery solutions to ensure preparedness and regulatory compliance. Communication & Documentation – Technical Communication: - Communicates technical information to both technical and nontechnical personnel. - Serves as a technical liaison and provides domain-specific expertise to cross-organization projects, programs, and activities. Communication & Documentation – Documentation & Reporting: - Maintains documentation on ticket updates, code contributions, infrastructure, configurations, processes, and procedures (e.g., Disaster Recovery plans, Standard Operating Procedures, Corrective and Preventative Action Plans). - Generates weekly and monthly reports on system performance and incident progress to support operational and management outcomes, and builds an awareness of the business impacts. - Researches, proofs, and authors technical documentation in the area of standards and best practices for internal use. Additional Responsibilities (as needed) Cloud Infrastructure Support: - Collaborates with DevOps and Site Reliability Engineer (SRE) teams to provide support for large-scale infrastructure. - Implements continuous integration and continuous deployment (CI/CD) pipelines independently. - Performs patching and version upgrades independently to support cloud infrastructure. Automation: - Supports Workload Automation tools through design support, administration, and optimization efforts. - Troubleshoots issues with automation tools, agents, and other connectivity to 3rd party applications. - Maintains and supports cloud technologies. Core Responsibilities Planning & Execution: - Independently manages work, monitoring timelines and deliverables to ensure projects or initiatives stay on track and meet requirements. - Proactively prioritizes work and adapts to resource or timeline shifts, suggesting adjustments to maintain project efficiency. Collaboration & Partnership: - Collaborates across teams to align on expectations and achieve shared objectives. - Builds and maintains a comprehensive understanding of business, stakeholder, and/or customer needs to build and support effective partnerships. - Actively listens to diverse perspectives and asks questions to ensure understanding of others. Problem Solving: - Independently identifies and addresses standard and non-standard issues in accordance with standard practices, escalating more complex issues as appropriate. - Analyzes data and/or information from multiple sources to troubleshoot standard and non-standard errors. - Contributes to knowledge sharing and best practices. Continuous Learning: - Embraces continuous learning by actively seeking to build knowledge and new skills and/or tools and staying current with industry trends and best practices. - Seeks out and leverages feedback and training to improve skills. - Contributes to a culture of continuous learning and knowledge sharing with team members. Continuous Improvement: - -Develops ideas and recommends updates to increase the efficiency and effectiveness of processes, protocols, and workflows within a team. - Seeks input from team members on alternative approaches and methods for improving work.

Key Responsibilities

System Installation & Configuration – Software Administration:

• Monitors and

maintains operating systems to ensure effective installation and performance.

• Administers

middleware products in environments.

• Supports the deployment,

maintenance, and operation of internal applications as needed.

• Performs

regular administration and conducts standard performance trend analyses and manages server capacity to ensure service performance meets standards.

• Leverages

working knowledge of application monitoring tools to ensure efficiency.

System Installation & Configuration – Installation and Configuration:

• Installs and

configures servers, cloud infrastructure, and all software and environments.

• Performs system

configurations and backups independently to ensure optimization of server infrastructure.

• Supports

hardware maintenance, auditing, installation, and provisioning as necessary.

• Collaborates

with internal technical experts and third-party vendors to resolve integration challenges.

System Installation & Configuration – Identity & Access Management:

• Administers

access privileges in the identity and access management system to ensure accurate access to IT resources.

• Monitors user

activity in the identity and access management system and reports on system activity.

• Learns to

provision access management systems.

Service Lifecycle Management – Batch Processing:

• Monitors the

batch process to ensure the updates are applied and triages any issues that arise.

• Implements

batch management using different work schedulers to configure jobs and job streams, define dependencies, and report job performance.

• Ensures

scheduling and budgets of batch monitoring services comply with Service Level Agreements (SLA).

Service Lifecycle Management – Security Maintenance:

• Follows

existing procedures to provide assurance that compute and storage devices are secure.

• Maintains

privileged accounts/secrets integrity of systems and compute and file system security for the compute and storage environment.

• Monitors and evaluates

high-level service and infrastructure dashboards and takes action to address identified anomalies.

• Implements

monthly, quarterly, or hotfix patches to address security vulnerabilities or bugs across the technical stack.

Service Lifecycle Management – System & Security Improvements:

• Deploys

enhancements to improve the performance, reliability, and security of systems and environments.

Incident Management & Support – Incident Management:

• Supports the

end-to-end incident management lifecycle to ensure systems are stable, secure, and performing accurately.

• Collates

incident-based data for team metrics and key performance indicators (KPIs) by assisting with system and network incidents to identify patterns, root causes, and solutions.

• Participates in

incident review meetings to provide feedback for operational performance and solution implementation.

• Partners with

third party vendors and cross-functional teams (e.g., Development, Cloud Engineering, Product Engineering, other IT teams) to drive collaboration for implementation and/or resolution for high-severity incidents, risks, or migrations.

• Investigates

standard system issues and triages high-severity incidents by implementing Corrective and Preventative Action plans (CAPA) as instructed.

Incident Management & Support – Escalation Cases:

• Coordinates

escalated support cases by collaborating with internal technical teams and third party vendors to drive issue resolution for a wide range of production environment problems (e.g., immense growth, scaling, leveraging the cloud, extremely high performance, high availability requirements).

Incident Management & Support – Technical Support:

• Proactively

monitors the production environment by checking system error logs, monitoring ticket queues, and consulting with other teams involved in maintaining the environments.

• Adheres to team

schedule to contribute to ongoing technical support and service objectives.

• Resolves

complex, critical customer system issues and implements and documents technical solutions.

Incident Management & Support – Backups and Disaster Recovery:

• Leverages

working knowledge of systems to perform backup, restore, and disaster recovery processes.

• Participates in

disaster recovery drills to ensure preparedness and compliance.

• Implements

disaster recovery solutions to ensure preparedness and regulatory compliance.

Communication & Documentation – Technical Communication:

• Communicates

technical information to both technical and nontechnical personnel.

• Serves as a

technical liaison and provides domain-specific expertise to cross-organization projects, programs, and activities.

Communication & Documentation – Documentation & Reporting:

• Maintains

documentation on ticket updates, code contributions, infrastructure, configurations, processes, and procedures (e.g., Disaster Recovery plans, Standard Operating Procedures, Corrective and Preventative Action Plans).

• Generates

weekly and monthly reports on system performance and incident progress to support operational and management outcomes, and builds an awareness of the business impacts.

• Researches,

proofs, and authors technical documentation in the area of standards and best practices for internal use.

Additional Responsibilities (as needed)

Cloud Infrastructure Support:

• Collaborates

with DevOps and Site Reliability Engineer (SRE) teams to provide support for large-scale infrastructure.

• Implements

continuous integration and continuous deployment (CI/CD) pipelines independently.

• Performs

patching and version upgrades independently to support cloud infrastructure.

Automation:

• Supports

Workload Automation tools through design support, administration, and optimization efforts.

• Troubleshoots

issues with automation tools, agents, and other connectivity to 3rd party applications.

• Maintains and

supports cloud technologies.

Core Responsibilities

Planning & Execution:

• Independently

manages work, monitoring timelines and deliverables to ensure projects or initiatives stay on track and meet requirements.

• Proactively

prioritizes work and adapts to resource or timeline shifts, suggesting adjustments to maintain project efficiency.

Collaboration & Partnership:

• Collaborates

across teams to align on expectations and achieve shared objectives.

• Builds and

maintains a comprehensive understanding of business, stakeholder, and/or customer needs to build and support effective partnerships.

• Actively

listens to diverse perspectives and asks questions to ensure understanding of others.

Problem Solving:

• Independently

identifies and addresses standard and non-standard issues in accordance with standard practices, escalating more complex issues as appropriate.

• Analyzes data

and/or information from multiple sources to troubleshoot standard and non-standard errors.

• Contributes to

knowledge sharing and best practices.

Continuous Learning:

• Embraces

continuous learning by actively seeking to build knowledge and new skills and/or tools and staying current with industry trends and best practices.

• Seeks out and

leverages feedback and training to improve skills.

• Contributes to

a culture of continuous learning and knowledge sharing with team members.

Continuous Improvement:

• -Develops ideas

and recommends updates to increase the efficiency and effectiveness of processes, protocols, and workflows within a team.

• Seeks input

from team members on alternative approaches and methods for improving work.

Application Instructions

Apply directly on Oracle Careers at Senior Systems Engineer↗.