Principal Program Manager - Strategic Customers Engineering

Role Overview

Join Oracle Cloud Infrastructure (OCI) to lead operational excellence programs supporting our strategic customers. Within Strategic Customers Engineering, you will partner with engineering, operations, and customer-facing teams to strengthen service quality, reliability, and customer trust.

You will shape how we learn from service incidents, communicate technical findings, and deliver lasting improvements. Your responsibilities include driving timely, high-quality root cause analyses and ensuring corrective and preventive improvements reach implementation and validation.

This role combines strategic leadership with hands-on execution. We seek someone with deep systems knowledge, sound technical judgment, exceptional attention to detail, and the ability to influence senior leaders across organizational boundaries.

This is an in-office position and not open to remote at this time.

Responsibilities

• Shape strategy: Define and lead operational excellence programs aligned with customer needs and OCI’s reliability objectives.
• Strengthen incident learning: Establish standards for timely, accurate root cause analyses and clear customer communication, ensuring technical findings are supported by evidence.
• Drive reliability improvements: Establish accountability for corrective and preventive actions, remove barriers, and partner with engineering to validate outcomes.
• Influence decisions: Advise senior stakeholders, resolve competing priorities, and balance customer impact, technical constraints, resources, and long-term goals.
• Lead execution: Define scope, milestones, dependencies, and resource needs; anticipate risks and drive commitments through delivery and adoption.
• Measure and scale: Establish performance measures, identify recurring issues, and lead improvements to processes, tooling, and reporting automation.
• Build capability: Mentor program managers and cross-functional teams, establish shared practices, and drive adoption across organizations.

Required Qualifications

• 8+ years of experience leading large-scale technical programs, development or implementation projects, or complex cross-functional initiatives from conception to delivery.
• Bachelor's degree in Computer Science, Information Technology, Business Administration, Engineering, or a related field, or equivalent practical experience.
• Demonstrated success leading complex technical programs across multiple organizations.
• Experience improving operational performance, service quality, or reliability in large-scale production environments.
• Cloud or distributed systems knowledge sufficient to assess risks, challenge assumptions, and engage engineers and architects.
• Experience delivering measurable outcomes through incident analysis, problem management, or continuous improvement.
• Ability to influence senior leaders and secure commitments without direct authority.
• Strong analytical skills, attention to detail, judgment, and follow-through.
• Excellent communication skills with technical, customer, and executive audiences.

8+ years of experience leading large-scale technical programs, development or implementation projects, or complex cross-functional initiatives from conception to delivery.

Bachelor's degree in Computer Science, Information Technology, Business Administration, Engineering, or a related field, or equivalent practical experience.

Demonstrated success leading complex technical programs across multiple organizations.

Experience improving operational performance, service quality, or reliability in large-scale production environments.

Cloud or distributed systems knowledge sufficient to assess risks, challenge assumptions, and engage engineers and architects.

Experience delivering measurable outcomes through incident analysis, problem management, or continuous improvement.

Ability to influence senior leaders and secure commitments without direct authority.

Strong analytical skills, attention to detail, judgment, and follow-through.

Excellent communication skills with technical, customer, and executive audiences.

Preferred Qualifications

• Master's degree or doctorate in Computer Science, Information Technology, Business Administration, Engineering, or a related field.
• Enterprise customer experience in cloud operations or reliability.
• Familiarity with site reliability engineering (SRE), incident management, and change management.
• Experience scaling operational standards and automation.
• Knowledge of GPU infrastructure, AI workloads, or high-performance computing.

Master's degree or doctorate in Computer Science, Information Technology, Business Administration, Engineering, or a related field.

Enterprise customer experience in cloud operations or reliability.

Familiarity with site reliability engineering (SRE), incident management, and change management.

Experience scaling operational standards and automation.

Knowledge of GPU infrastructure, AI workloads, or high-performance computing.

Application Instructions

Apply directly on Oracle Careers at Principal Program Manager - Strategic Customers Engineering↗.