Manager, Data Center Support Services

Role Overview

This position is based in Nashville, Tennessee. Candidates must be able to work on-site according to the team's schedule.

This Manager (M2) position serves as the Manager of IT & Business Intelligence, leading the team that provides analytics, operational reporting, collaboration platforms, workflow automation, team-supported applications, and on-site IT support for data center operations.

This is a hands-on technical leadership role with a strong emphasis on data. The manager translates business direction into measurable outcomes and practical analytics, then turns analytical findings into a clear, actionable story for leadership. The role manages team delivery within established organizational priorities, balancing daily support with planned improvements and developing the people who deliver these services.

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Responsibilities

Responsibilities Manage the IT and business intelligence team’s delivery of assigned operational priorities. Define scope, success criteria, milestones, deliverables, and acceptance criteria with business stakeholders. Translate business objectives and leadership directives into analytical questions, meaningful performance indicators, metric definitions, data requirements, and reporting that measures progress and supports decisions. Personally query, explore, and analyze operational data using SQL and business intelligence tools. Validate source data, calculations, assumptions, and refresh processes; investigate discrepancies before presenting conclusions. Identify patterns, trends, and underlying performance drivers. Distinguish observed relationships from supported explanations and communicate limitations or uncertainty that could affect a decision. Present a clear, actionable story to leadership: what happened, why it matters, what the evidence supports, and what action is recommended. Work with business owners to measure whether resulting actions achieve the intended outcome. Build and maintain team work plans, assignments, support coverage, and reporting cadences. Balance capacity across analytics, platform improvements, automation, and on-site support; make priority tradeoffs and displaced work visible. Coordinate on-site IT support, ensuring requests are assessed, assigned, tracked, and resolved or escalated to the appropriate owner. Communicate service impacts and coordinate with enterprise IT and other technical teams as needed. Guide the development and maintenance of team-supported SharePoint and Confluence environments, applications, and workflow automation. Apply established access, governance, testing, documentation, and change-control requirements. Review technical designs and completed work for accuracy, usability, and maintainability. Contribute directly when needed to establish an approach, troubleshoot a problem, or unblock delivery, while developing team capability and ownership. Identify dependencies, delivery risks, recurring support issues, and resource constraints. Develop practical mitigation plans, track actions to closure, and escalate decisions beyond the team’s authority with options and a recommendation. Coach and develop employees through clear goals, regular feedback, work reviews, and development plans. Evaluate progress and provide input into hiring, performance, and promotion decisions. Track and report team delivery, data quality, backlog age, support performance, and solution adoption. Use findings and lessons learned to improve team processes and the usefulness of its services. Preferred Background Strong hands-on experience in SQL, business intelligence, operational analytics, and data validation, including working with complex datasets and investigating data quality issues. Demonstrated ability to translate broad business direction into measurable outcomes and useful analytics, including defining appropriate measures when requirements are initially unclear. Demonstrated ability to turn analysis into an evidence-based recommendation for leadership, explaining business implications, assumptions, limitations, and tradeoffs clearly. Technical curiosity and a willingness to investigate how data is generated, structured, connected, and used. Ability to challenge analytical logic and coach others to produce trustworthy, decision-relevant work. Experience delivering reporting, applications, or automation through requirements definition, testing, implementation, documentation, and ongoing support. Experience with SharePoint, Confluence, Smartsheet, and on-site IT support; familiarity with coordinating issue resolution across technical support teams. Experience in data center operations, facilities, maintenance, or another complex operational environment. Experience leading work through others, setting priorities, reviewing deliverables, and coaching colleagues. Prior formal people-management experience is welcome but is not required.

Responsibilities

• Manage the IT and business intelligence team’s delivery of assigned operational priorities. Define scope, success criteria, milestones, deliverables, and acceptance criteria with business stakeholders.
• Translate business objectives and leadership directives into analytical questions, meaningful performance indicators, metric definitions, data requirements, and reporting that measures progress and supports decisions.
• Personally query, explore, and analyze operational data using SQL and business intelligence tools. Validate source data, calculations, assumptions, and refresh processes; investigate discrepancies before presenting conclusions.
• Identify patterns, trends, and underlying performance drivers. Distinguish observed relationships from supported explanations and communicate limitations or uncertainty that could affect a decision.
• Present a clear, actionable story to leadership: what happened, why it matters, what the evidence supports, and what action is recommended. Work with business owners to measure whether resulting actions achieve the intended outcome.
• Build and maintain team work plans, assignments, support coverage, and reporting cadences. Balance capacity across analytics, platform improvements, automation, and on-site support; make priority tradeoffs and displaced work visible.
• Coordinate on-site IT support, ensuring requests are assessed, assigned, tracked, and resolved or escalated to the appropriate owner. Communicate service impacts and coordinate with enterprise IT and other technical teams as needed.
• Guide the development and maintenance of team-supported SharePoint and Confluence environments, applications, and workflow automation. Apply established access, governance, testing, documentation, and change-control requirements.
• Review technical designs and completed work for accuracy, usability, and maintainability. Contribute directly when needed to establish an approach, troubleshoot a problem, or unblock delivery, while developing team capability and ownership.
• Identify dependencies, delivery risks, recurring support issues, and resource constraints. Develop practical mitigation plans, track actions to closure, and escalate decisions beyond the team’s authority with options and a recommendation.
• Coach and develop employees through clear goals, regular feedback, work reviews, and development plans. Evaluate progress and provide input into hiring, performance, and promotion decisions.
• Track and report team delivery, data quality, backlog age, support performance, and solution adoption. Use findings and lessons learned to improve team processes and the usefulness of its services.

Manage the IT and business intelligence team’s delivery of assigned operational priorities. Define scope, success criteria, milestones, deliverables, and acceptance criteria with business stakeholders.

Translate business objectives and leadership directives into analytical questions, meaningful performance indicators, metric definitions, data requirements, and reporting that measures progress and supports decisions.

Personally query, explore, and analyze operational data using SQL and business intelligence tools. Validate source data, calculations, assumptions, and refresh processes; investigate discrepancies before presenting conclusions.

Identify patterns, trends, and underlying performance drivers. Distinguish observed relationships from supported explanations and communicate limitations or uncertainty that could affect a decision.

Present a clear, actionable story to leadership: what happened, why it matters, what the evidence supports, and what action is recommended. Work with business owners to measure whether resulting actions achieve the intended outcome.

Build and maintain team work plans, assignments, support coverage, and reporting cadences. Balance capacity across analytics, platform improvements, automation, and on-site support; make priority tradeoffs and displaced work visible.

Coordinate on-site IT support, ensuring requests are assessed, assigned, tracked, and resolved or escalated to the appropriate owner. Communicate service impacts and coordinate with enterprise IT and other technical teams as needed.

Guide the development and maintenance of team-supported SharePoint and Confluence environments, applications, and workflow automation. Apply established access, governance, testing, documentation, and change-control requirements.

Review technical designs and completed work for accuracy, usability, and maintainability. Contribute directly when needed to establish an approach, troubleshoot a problem, or unblock delivery, while developing team capability and ownership.

Identify dependencies, delivery risks, recurring support issues, and resource constraints. Develop practical mitigation plans, track actions to closure, and escalate decisions beyond the team’s authority with options and a recommendation.

Coach and develop employees through clear goals, regular feedback, work reviews, and development plans. Evaluate progress and provide input into hiring, performance, and promotion decisions.

Track and report team delivery, data quality, backlog age, support performance, and solution adoption. Use findings and lessons learned to improve team processes and the usefulness of its services.

Preferred Background

• Strong hands-on experience in SQL, business intelligence, operational analytics, and data validation, including working with complex datasets and investigating data quality issues.
• Demonstrated ability to translate broad business direction into measurable outcomes and useful analytics, including defining appropriate measures when requirements are initially unclear.
• Demonstrated ability to turn analysis into an evidence-based recommendation for leadership, explaining business implications, assumptions, limitations, and tradeoffs clearly.
• Technical curiosity and a willingness to investigate how data is generated, structured, connected, and used. Ability to challenge analytical logic and coach others to produce trustworthy, decision-relevant work.
• Experience delivering reporting, applications, or automation through requirements definition, testing, implementation, documentation, and ongoing support.
• Experience with SharePoint, Confluence, Smartsheet, and on-site IT support; familiarity with coordinating issue resolution across technical support teams.
• Experience in data center operations, facilities, maintenance, or another complex operational environment.
• Experience leading work through others, setting priorities, reviewing deliverables, and coaching colleagues. Prior formal people-management experience is welcome but is not required.

Strong hands-on experience in SQL, business intelligence, operational analytics, and data validation, including working with complex datasets and investigating data quality issues.

Demonstrated ability to translate broad business direction into measurable outcomes and useful analytics, including defining appropriate measures when requirements are initially unclear.

Demonstrated ability to turn analysis into an evidence-based recommendation for leadership, explaining business implications, assumptions, limitations, and tradeoffs clearly.

Technical curiosity and a willingness to investigate how data is generated, structured, connected, and used. Ability to challenge analytical logic and coach others to produce trustworthy, decision-relevant work.

Experience delivering reporting, applications, or automation through requirements definition, testing, implementation, documentation, and ongoing support.

Experience with SharePoint, Confluence, Smartsheet, and on-site IT support; familiarity with coordinating issue resolution across technical support teams.

Experience in data center operations, facilities, maintenance, or another complex operational environment.

Experience leading work through others, setting priorities, reviewing deliverables, and coaching colleagues. Prior formal people-management experience is welcome but is not required.

Application Instructions

Apply directly on Oracle Careers at Manager, Data Center Support Services↗.