Manager, Advanced Services Engineering- Patient Accounting

Role Overview

Key Qualifications

• Hands-on management: Experience directly managing application support or technical teams while remaining involved in troubleshooting and service delivery.
• Patient accounting background: Working knowledge of healthcare patient accounting systems and hospital revenue cycle workflows.
• Application support: Experience supporting software configuration, updates, upgrades, and issue resolution in a healthcare setting.
• Problem solving: Ability to investigate application and workflow issues, review root cause findings, and guide corrective action.
• Staff development: Experience assigning work, coaching employees, addressing performance issues, and identifying training needs.
• Customer communication: Ability to explain technical issues, manage escalations, and agree on priorities with hospital stakeholders.

Responsibilities

Key Responsibilities Manage daily operations: Assign work, monitor support queues, set priorities, and ensure timely resolution of patient accounting application issues. Provide hands-on support: Work alongside staff to troubleshoot problems, review configurations, and resolve escalated incidents. Manage team performance: Set expectations, provide feedback, address performance gaps, and develop employee skills. Oversee application changes: Coordinate updates, upgrades, configuration changes, and testing with hospital users and Oracle teams. Lead issue investigations: Review root cause analysis, confirm corrective actions, and address recurring application and workflow problems. Maintain support standards: Keep procedures and technical documentation current and implement practical improvements to support delivery. Coordinate with stakeholders: Communicate service issues, risks, project status, and resource needs to hospital leaders and Oracle teams.

Key Responsibilities

• Manage daily operations: Assign work, monitor support queues, set priorities, and ensure timely resolution of patient accounting application issues.
• Provide hands-on support: Work alongside staff to troubleshoot problems, review configurations, and resolve escalated incidents.
• Manage team performance: Set expectations, provide feedback, address performance gaps, and develop employee skills.
• Oversee application changes: Coordinate updates, upgrades, configuration changes, and testing with hospital users and Oracle teams.
• Lead issue investigations: Review root cause analysis, confirm corrective actions, and address recurring application and workflow problems.
• Maintain support standards: Keep procedures and technical documentation current and implement practical improvements to support delivery.
• Coordinate with stakeholders: Communicate service issues, risks, project status, and resource needs to hospital leaders and Oracle teams.

Application Instructions

Apply directly on Oracle Careers at Manager, Advanced Services Engineering- Patient Accounting↗.