Product Management Intern - Core Platform

The role You'll work directly with the Product Manager on the core platform: workforce management, access control, and user/role administration. These are the surfaces our customers touch every day on site and in the office. You'll be responsible for the detailing work that keeps them shipping cleanly such as specs, acceptance criteria, QA, and structured customer feedback.

What you'll do

• Turn product requirements into complete acceptance criteria and test cases, including edge cases that engineers and QA would otherwise discover late
• Test new features and access control integrations (badge readers, turnstiles, third-party access systems) before release; reproduce, document, and triage defects
• Map and document current workflows - worker onboarding, site check-in, permissions, role setup and identify where users get stuck
• Review support tickets and Customer Success requests, cluster them into themes, and quantify which problems recur most
• Build low-fidelity mockups and flows in Figma to communicate proposed changes
• Maintain epics and tickets so status is always current
• Sit in on customer calls and site visits where possible; document what field users actually do versus what the product assumes

What you'll take away

• End-to-end exposure to how a B2B SaaS + hardware product is scoped, specified, tested, and shipped
• Experience with real integration work, connecting a software platform to physical access systems in the field
• Direct exposure to enterprise customers and the people who use the product on job sites

Who we're looking for Required

• Currently pursuing or recently completed a degree in Design, HCI, Engineering Management, Computer Science, Information Systems, or a related field
• Can write a precise spec. If a requirement says "the user should be able to filter workers," you instinctively ask: by what, in what order, what happens with zero results
• Comfortable with Figma or a similar tool at a wireframe level
• Technically curious and can read an API response, understand what a webhook does, and follow how data moves between two systems, even if you don't write production code
• Organized and thorough. Missing an edge case costs an engineering sprint
• Writes clearly and briefly

Nice to have

• Exposure to QA or test-case writing
• Basic SQL
• Experience with hardware, IoT, or systems that integrate with physical devices
• Interest in construction, operations, or field-facing products