Technical Program Manager III, Quality Closed Loop Learning

Role Overview

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.

In this role, you will drive continuous improvement and enhance field data center delivery performance by deploying Closed-Loop Learning (CLL) across project life-cycles. You will manage field issues, escalate risks, implement preventative actions, and train stakeholders to minimize project disruptions and optimize costs.

To design, build, and operate a fact-based quality management system that provides predictable quality and a closed loop learning culture from design through operations for our global data centers.

The E2E Closed Loop Learning team enables efficient project delivery at a reduced Cost of Poor Quality (CoPQ) by providing program support, facilitating lessons learned, and by effectively institutionalizing Closed Loop Learning across Google Data Centers (GDC).

The Data Center team designs and operates some of the most sophisticated electrical and HVAC systems in the world. We are an upbeat, creative, team-oriented group of engineers committed to building and operating powerful data centers.

Responsibilities

• Deploy end-to-end from product design to site planning/construction through to facility handover.
• Establish relationships with all process owners and stakeholders to drive effective and timely implementation of preventative actions; and create a culture of quality focused on continuous improvement and closed loop learning.
• Provision training and facilitation of CLL sessions to project site teams to ensure that lessons learned are captured comprehensively and value add to our organization.
• Proactively identify gaps in the business processes, standardized solutions from improvement actions to formalize into scalable business processes, and metrics for monitoring.
• Ensure that the overall program is effective and help our organization deliver capacity with lower CoPQ and TCO.

Requirements & Qualifications

Minimum qualifications:

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, a related technical field or equivalent practical experience.
• 5 years of experience in program management.
• 5 years of experience with technical teams responsible for project management, engineering, and construction of data centers.
• 5 years of experience in technical project management, a customer-facing role at a technology company, or process improvement.
• Experience working with and developing quality metrics.

Preferred qualifications:

• 5 years of experience managing cross-functional or cross-team projects.
• Experience in a continuous improvement role with knowledge of Six Sigma or Lean methodologies. Ability to build and maintain relationships with key stakeholders and strong leadership and management skills.
• Experience assessing manufacturing processes through the use of Process Failure Mode Effects Analysis (PFMEA), process monitors, capability analysis, root cause analysis, and design of experiments.
• Comfortable with using Google Workspace, BigQuery, software tools and applications.

Application Instructions

Apply directly on Google Careers at Technical Program Manager III, Quality Closed Loop Learning↗.

Direct application sign-in: Submit Application↗

Note: In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:Health, dental, vision, life, disability insuranceRetirement Benefits: 401(k) with company matchPaid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employmentSick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeksBaby Bonding Leave: 18 weeksHolidays: 13 paid days per year