Associate Principal Analyst, Trust and Safety, Shopping

Role Overview

Trust and Safety Shopping team mission: Deliver safe and trustworthy shopping experiences to all users. We work with a variety of teams from Engineering to Legal, Public Policy and Sales Engineering to set policies and combat fraud and abuse in a scalable way, often with an eye to finding industry-wide solutions. Trust and Safety team members are motivated to find innovative solutions, and use technical know-how, user insights and proactive communication to pursue the highest possible quality and safety standards for users across Google products.

Responsibilities

• Ideate and manage projects which increase user safety or improve user experience, in partnership with cross-functional stakeholders such as Engineering, Product, Legal, Policy, Sales and other Trust and Safety teams.
• Perform investigative fraud and abuse analysis, producing actionable insights and recommendations.
• Identify opportunities for new signals, automation, workflow improvements and operational efficiency gains. Subsequently drive solutions/projects to completion.
• Mentor and provide guidance to team members.
• Perform on-call responsibilities on a rotating basis, including weekend coverage/holidays. Work with sensitive content or situations and may be exposed to graphic, controversial, and upsetting topics or content.

Requirements & Qualifications

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields.

Preferred qualifications:

• Master's degree or PhD in a relevant field.
• Experience with machine learning.
• Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards, or experience in a scripting/programming language (e.g., Python).
• Excellent communication and presentation skills and the ability to influence cross-functionally at various levels.
• Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.

Application Instructions

Apply directly on Google Careers at Associate Principal Analyst, Trust and Safety, Shopping↗.

Direct application sign-in: Submit Application↗