Staff Engineer

• Team GSD is Fullscript’s internal AI and automation team
• We build the shared infrastructure, integrations, and internal tools that help Fullscripters improve how work gets done across the company
• We’re looking for a Staff Developer to help shape and build the technical foundation behind that work
• Our work starts with real business problems
• We use AI and modern automation to reduce manual effort, connect fragmented workflows, and give teams practical tools they can rely on in production
• We care about speed, but we also care about building systems that are secure, observable, maintainable, and able to scale
• This is a deeply hands-on individual contributor role focused on internal products and infrastructure rather than Fullscript’s customer-facing platform
• You will design and operate production systems that connect large language models with company data, tools, and workflows through technologies such as MCP, agentic systems, model gateways, and workflow orchestration
• You will work with a high degree of autonomy
• Direction and business context will come from the GSD team and targeted conversations with business owners, but you will be expected to define the technical path, challenge assumptions, make pragmatic trade-offs, and carry meaningful work from an ambiguous problem through production
• This is not a ticket-driven role
• At the Staff level, your impact will extend beyond the systems you personally build
• You will help determine what GSD should tackle next, influence architectural decisions, act as a thought partner to other experienced developers, and raise the team’s technical capability through reviews, pairing, documentation, office hours, and engineering discussions
• Architect and build production-grade internal AI tools and shared platform capabilities used by teams across Fullscript
• Lead the technical design and delivery of complex AI integrations, including MCP-based tool use, agentic workflows, context layers, model gateways, and workflow automation
• Independently take ambiguous business problems from technical discovery and architecture through implementation, deployment, measurement, and ongoing operation
• Develop and maintain the infrastructure that connects approved models with Fullscript’s internal systems, data, APIs, and user workflows
• Own the reliability, scalability, observability, and security of production AI systems, including model routing, evaluation, access control, and the responsible handling of sensitive data
• Build internal experiences that are useful to people across the business, contributing across backend services, infrastructure, and user-facing interfaces where the problem requires it
• Work with GSD teammates, engineers, and business owners to understand high-value workflows and translate them into maintainable technical solutions without becoming dependent on heavy stakeholder oversight
• Evaluate emerging AI models, frameworks, and patterns through practical experimentation, then make clear recommendations about what Fullscript should adopt, adapt, or avoid
• Shape GSD’s technical roadmap by identifying reusable platform opportunities, challenging architectural assumptions, and connecting engineering investments to measurable business impact
• Act as a force multiplier through thoughtful code reviews, pairing, technical guidance, documentation, office hours, and active participation in the broader engineering community

Benefits

• Reach your wellness goals with our benefits plan, discount on practitioner-grade supplements, and company-wide health and wellness programs
• Our dedicated DEIB Council ensures we advocate for equality and encourage positive change within ourselves and the community. We value the unique qualities and perspectives of our team
• You choose your own office with our Wherever You Work Well approach. Whether that’s in-person or at home, teams aren’t defined by geography. Output, not location, is our success metric so we also offer a flexible approach to your working hours, vacation, and personal days
• We empower each other to grow with lunch and learns, lean in circles, show-and-tells, and more. Everyone has something to learn and something to teach so we pride ourselves on growing as a team
• We’re not just a company — we’re a community. Team lunches, weekly town halls, birthdays, parties, and clubs are an essential part of our community and culture
• The health of our people relies on the health of our planet. We are certified carbon-neutral, taking our first big step in creating a more sustainable future