Operational Trainer

Role Overview

The Public Works Learning and Development team is dedicated to fostering a culture of continuous learning and growth within PWD, ensuring that all employees have access to the knowledge, skills, and resources needed to perform their roles safely and effectively—while also empowering them to take ownership of their development journeys. Our goal is to accelerate individual growth and organizational impact by making learning accessible, meaningful, and sustainable. The Operational Trainer is responsible for the design, development, facilitation, delivery, and evaluation of operational training and development programs within the Public Works Department (PWD). This role focuses on building internal skills and capacity by addressing employee and leadership development needs, ensuring programs are aligned with strategic goals and operational realities. It leads the creation of customized learning content and facilitates sessions that support workforce development, succession planning, and the growth of future departmental leaders. Emphasis is placed on strengthening leadership competencies, enhancing team effectiveness, and embedding a culture of continuous learning across the department.

Requirements & Qualifications

Completion of a 4-year university degree/diploma in education, human resources, business administration or a related field that includes development and delivering courses. Must have minimum 4 years of relevant experience in training, user experience (UX) design, or course development.

Certifications & Licences

Certificate in Adult Education or related training & development, coaching/mentoring program is desirable

Knowledge & Core Competencies

Strong understanding of user design/UX principles such as usability, accessibility, aesthetics, information architecture, and user research Proficiency in eLearning, instructor-led, and blended training methodologies. Familiarity with Learning Management Systems (LMS). Experience working in a government or regulatory environment. Business analysis practices, techniques and report writing Techniques for program design, development, implementation and evaluation Research, surveying, data collection and analyses methodologies Knowledge of applicable health and safety legislation, including the rights and duties of workers

Responsibilities & Competencies

Innovative mindset and a passion for using technology in training Customer service oriented Possess excellent consultative, collaboration and interpersonal skills Demonstrate leadership and initiative Aptitude to work with and learn new computer applications/systems Able to work independently, and cooperatively and collaboratively with all staff as part of a team Able to compile data and write reports in a clear, concise, logical and effective manner

Additional Information

• Language Requirement: English oral, reading, writing
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

Application Instructions

Apply directly on City of Ottawa Careers at Operational Trainer↗.