Lab Engineer, Device Services Infrastructure

Role Overview

We are looking for a motivated and service-oriented individual who loves working on infrastructure. You must enjoy working on multiple concurrent projects in a fast-paced environment that fosters growth, teamwork, and innovation. This role will also help drive operational excellence through automation, telemetry, and data-driven workflows that improve device readiness, lab efficiency, and customer experience. The ideal candidate will contribute to the adoption of AI-assisted operational processes and automated workflows that reduce manual effort, improve decision-making, and support the organization's transition toward more intelligent and scalable lab operations.

Responsibilities

As a Infrastructure Lab Engineer, you will support large-scale device lab environments that enable hardware and software development across multiple engineering teams. You will combine hands-on lab operations, automation, infrastructure management, and technical troubleshooting to ensure devices remain healthy, available, and ready for testing. This role offers the opportunity to work on complex operational challenges, improve system reliability, and develop scalable solutions that enhance both engineering productivity and customer outcomes.

Identifying opportunities to improve operational efficiency through automation, telemetry, and data-driven insights

Supporting AI-assisted and automated workflows that improve device health, recovery outcomes, deployment verification, and overall lab reliability

Leveraging operational metrics and analytics to identify bottlenecks and drive scalable operational improvements

Requirements & Qualifications

Minimum Qualifications

2–3+ years of experience supporting software services in a Unix-based environment Exposure to automated provisioning processes Basic scripting experience in Shell or Python Familiarity with configuration management tools such as Puppet, Ansible, or similar Working knowledge of Git or other source control systems Experience contributing to shared repositories and collaborative development workflows

Strong communication skills and ability to collaborate effectively with engineering teams Willingness to learn and apply structured problem-solving approaches Strong attention to detail and a service-oriented mindset Experience using AI-assisted development tools to accelerate engineering workflows, including scripting, automation, debugging, or technical problem solving.

Ability to evaluate and validate AI-generated solutions, applying engineering judgment to ensure technical accuracy, reliability, and maintainability.

Preferred Qualifications

Experience working in fast-paced engineering environments Exposure to working with service-based systems and RESTful services Basic understanding of LAN networking concepts (DNS, DHCP, routing) Experience working in structured lab environments with high-density hardware deployments Experience supporting macOS and/or iOS devices in a lab environment Familiarity with device provisioning, deployment, and lifecycle management Experience troubleshooting hardware, software, and infrastructure issues

Compensation & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $144,600 and $263,800, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Application Instructions

Apply directly on Apple Jobs at Lab Engineer, Device Services Infrastructure↗.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant